FAQ
GOT QUESTIONS? WE'VE GOT ANSWERS.
Cartridges, sample packs, shipping and orders. The useful stuff, all in one place.
CARTRIDGES
WILL METAL FINGERS CARTRIDGES FIT MY MACHINE?
Metal Fingers cartridges use the universal cartridge connection and are designed to fit machines and grips that accept standard cartridge needles.
WHAT'S THE DIFFERENCE BETWEEN TRL, RL, TRD, RS, CM AND M1?
TRL is our Tight Round Liner for fine line work. RL is our everyday Standard Round Liner. TRD gives you a bolder traditional line. RS is our Round Shader for heavier lines and shading. CM is our Curved Magnum for blending and packing, while M1 is our Straight Magnum for packing and getting into corners.
WHAT DO THE NUMBERS MEAN?
The code tells you the needle diameter, grouping and cartridge type. For example, 1009RL is a 10 gauge (.30mm), 9-needle Standard Round Liner.
1009RL
- 10 Gauge, needle diameter (.30mm)
- 09 Needle grouping
- RL Standard Round Liner
ARE METAL FINGERS CARTRIDGES STERILE?
Yes. Metal Fingers cartridges are Ethylene Oxide Gas sterilised and individually packaged.
DO YOUR CARTRIDGES HAVE A MEMBRANE?
Yes. Metal Fingers cartridges use a medium-tension safety membrane.
WHAT ARE THE CARTRIDGES MADE FROM?
Metal Fingers cartridges use Precision Japanese Nippon 304H Stainless Steel needles and Medical-Grade Polycarbonate housing.
SAMPLE PACKS
WHAT'S IN A SAMPLE PACK?
Each Sample Pack contains 20 cartridges across four configurations, giving you a proper chance to try that cartridge family before committing to full boxes.
WHICH SAMPLE PACKS ARE AVAILABLE?
Tight Round Liner, Standard Round Liner, Power Liner and Curved Magnum Sample Packs.
CAN I TRY ALL FOUR SAMPLE PACKS?
Yep. Grab all four together and you'll get 80 cartridges across 16 configurations, with 15% off the four-pack bundle.
I'VE NEVER USED METAL FINGERS. WHERE SHOULD I START?
The Sample Packs. That's exactly what we made them for. Try the configurations you actually use, find your favourites, then come back for full boxes.
SHIPPING
WHERE DO YOU SHIP FROM?
US orders are fulfilled from Chicago, Illinois. Australian and New Zealand orders are packed and shipped from our HQ in Adelaide, South Australia.
HOW QUICKLY WILL MY ORDER BE SENT?
Orders placed before 12 PM Central Time are eligible for same-day dispatch from Chicago. Standard delivery is 3 to 5 business days, or 2 to 4 business days after dispatch on Express if you select it at checkout.
Australian orders are packed at our Adelaide HQ and ship within 1 to 2 business days, with standard delivery usually 2 to 5 business days.
DO YOU OFFER FREE SHIPPING?
Yes. US orders ship free over US$169. Australian orders ship free over A$250.
WILL I RECEIVE TRACKING?
Yes. Once your order has been dispatched, you'll receive tracking information using the email address provided at checkout.
DO YOU SHIP INTERNATIONALLY?
We ship within Australia, within the United States, and to New Zealand. New Zealand orders are tracked, dispatched within 1 to 2 business days, and usually arrive in 4 to 7 business days.
Anywhere else, not yet.
ORDERS & SUPPORT
CAN I CHANGE OR CANCEL MY ORDER?
Contact us as soon as possible. If your order hasn't entered fulfilment yet, we'll do our best to help. Once it has been processed or dispatched, we may not be able to change it.
CAN I RETURN AN ORDER?
Returns are accepted within 30 days of the delivery date. Items need to be unused and in their original packaging.
Return shipping is at your cost, and we recommend a tracked service so nothing goes missing on the way back. We do not charge restocking fees.
WHAT IF THERE'S A PROBLEM WITH MY ORDER?
Get in touch with your order number and tell us what happened. If there's an issue with a product, including photos and the cartridge configuration code will help us sort it out quickly.
HOW DO I CONTACT METAL FINGERS?
Use the Contact link in the footer to email us directly.