CHANGED YOUR MIND?
You have 30 days from the delivery date to send it back. It needs to come back unused and in its original packaging.
Return postage is at your cost, and we recommend a tracked service so nothing goes missing on the way. We do not charge restocking fees.
WRONG OR DAMAGED?
If you have received a product that is different to what you ordered, or it arrived damaged, contact us straight away.
Keep it in its original box and packaging in an unused condition, and we will sort out a refund or a replacement.
HOW TO START A RETURN
One email gets it moving. There is no form to fill in.
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EMAIL US
Send your order number and what has happened to hi@metalfingers.com.au. If it is a problem with a product, photos and the cartridge configuration code help us sort it out quickly.
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WE'LL COME BACK TO YOU
Hold on to everything in its original packaging until you hear from us. We will confirm what happens next before anything is sent back.
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SEND IT BACK TRACKED
For a change-of-mind return, postage back to us is at your cost. Use a tracked service so nothing goes missing on the way.
NOT SURE WHERE YOU STAND?
Ask us before you send anything back. Tell us what you ordered and what went wrong, and we will tell you where you stand. You can also read the full return policy.